Basic Communication Skills, Management Skills and Legislation in MHSA & OSHA
Our supervisor course consists of basic communication skills, management skills and legislation in both the MHSA and OSHA.
Communication skills is a large topic in this course and the reason for this is help you execute your future -or current job as a supervisor. We discuss the varieties of different communication techniques. On top of that we first help you identify the barriers to communication, focusing on how to avoid them.
Strategically you are also taught on how to form your words in order to get the job done properly via building relationships and becoming aware of how people argue and think; which flows directly into the following topic Management skills. We also discuss common incidents in the field which you are aspiring to be in through the concept of POLC. (Planning, Organise, Lead and Control)
To finish everything off, after you’ve acquired the basic skill to be a manager/supervisor, legislation comes into play! We discuss your duties as a supervisor, and your employees’ so that you know what your future or current boss expects of you and to keep you out of prison!
Safety for Supervisors
Supervisors are first-level managers.
They are the only members or management who interact face-to-face with the non-managerial employees. As such, they are the go-betweens for management and those at the working level
The communicating function is critical to a supervisor’s success. The proper accomplishment of all of the other functions depends on the supervisor’s ability to communicate. Supervisors are responsible for the overall communication program within their sections or departments. An effective overall program involves being able to communicate up, down, and across the organization. The communication function is not just for the purpose of passing the information and instructions necessary to do the job. It also exists to establish the overall climate of the organization. In this capacity it is used to promote cooperation and teamwork and to motivate people.
Assertive behaviour is a skill that can be learned and maintained with practice. Another word for assertiveness is “personal power” or “empowerment”. Assertive behaviour and communication demonstrates self-respect and self-confidence, an awareness of and respect for others.
The most important aspect of speaking is the effectiveness of your communication. If your message is clear, then you have shown an excellent control and understanding of the language.
The supervisor is responsible for these activities:
- Staff: morale, consultation, discipline, welfare, safety, employment, induction,
- Training, culture
- Work: quantity, quality and timeliness
- Cost: maximum economy
- Machines and equipment: maintenance, loading operation
- Materials: supplies, waste, suitability
- Workplace: layout, tidiness, good housekeeping
- Co-ordination with other sections: organizational culture
The above responsibilities can only be fulfilled by giving the supervisor the authority to forecast and, to organize and execute, to co-ordinate plan in accordance with company policy and control